See where commerce is going and how your business gets there first.
Two focused days of keynotes, panels, startup pitches, business matchmaking and high-value conversations designed to help commerce leaders grow, modernise operations and expand internationally.
Eight conversations worth changing your plans for.
Every panel starts with a real business question, gives the audience a clear practical takeaway, and brings together people from across the e-commerce ecosystem.
Build for Scale
Full Day Programme
Main Stage Agenda · Programme subject to change
The 30-Minute Economy: Is Quick Commerce the Next Big E-Commerce Channel?
A trend-setting conversation on instant delivery, hyperlocal retail and the next generation of convenience commerce.
See where the real quick-commerce opportunity sits, which categories can win, and what brands must change before the channel becomes crowded.
What this panel will unpack +
- How instant delivery is resetting customer expectations
- Categories beyond groceries that are suitable for quick commerce
- Dark stores, micro-fulfilment and neighbourhood inventory
- Using data and AI to forecast hyperlocal demand
- Balancing speed, basket size, service quality and profitability
From Checkout to Doorstep: How to Build a Delivery Experience That Scales
The full operational journey after a customer clicks “pay” — from inventory reservation and fulfilment to tracking, delivery and returns.
Find the costly failure points after checkout and learn how to create a faster, more reliable and more customer-friendly delivery operation.
What this panel will unpack +
- Payment confirmation, inventory reservation and intelligent order routing
- Real-time inventory across warehouses, stores and sales channels
- Picking, packing, quality control and dispatch accuracy
- In-house fulfilment, 3PL, dropshipping and hybrid operating models
- Last-mile visibility, delay communication and failed-delivery reduction
- Returns, exchanges, reverse logistics and sustainable packaging
The New Customer Growth Engine: Content, Creators, Communities and Commerce
How influence, trust, entertainment and community are becoming measurable commercial growth channels.
Build a diversified customer-growth engine and evaluate content and creator partnerships through business results — not vanity metrics.
What this panel will unpack +
- Short-form content, creator-led selling and live commerce
- Affiliates, ambassadors and long-term creator partnerships
- Founder-led content and community-led product discovery
- Reviews and user-generated content that improve conversion
- Measuring revenue, acquisition cost and lifetime value
- How AI content and virtual creators may reshape the industry
One Customer, Many Channels: Where Should Your Brand Sell Next?
A practical framework for marketplaces, social commerce, brand websites, physical retail and emerging sales channels.
Decide which channels deserve investment and expand reach without losing margin, customer ownership or operational control.
What this panel will unpack +
- Matching channels to product, price and customer segment
- Where a new brand should launch first
- Marketplaces, social platforms, websites and stores working together
- Using marketplaces to validate a new market
- Managing pricing, inventory and experience across channels
- Balancing reach, fees, margin and first-party customer data
Expand Without Borders
Full Day Programme
Main Stage Agenda · Programme subject to change
The Checkout Opportunity: Turning More Visitors Into Paying Customers
How to remove friction, increase trust and build payment experiences that work across markets.
Discover where conversion is lost and how payment choice, acceptance, trust and risk controls can turn more demand into revenue.
What this panel will unpack +
- Why customers abandon checkout and how to reduce friction
- Cards, bank transfers, digital wallets and local payment methods
- Payment approval rates, retries and failed transactions
- Cross-border settlement, currency conversion and merchant cost
- Fraud prevention, chargebacks, identity and customer trust
- Preparing checkout for AI-assisted and agent-led payments
When AI Starts Shopping for Customers: Will It Choose Your Brand?
Preparing products, data and customer experiences for AI-led discovery, comparison and purchasing.
Understand what your product data, website and trust signals must look like when machines begin influencing what customers discover and buy.
What this panel will unpack +
- Customers asking AI what products to buy
- AI comparing products, prices, availability and reviews
- AI completing purchases on behalf of customers
- How brands become visible across AI platforms
- Whether traditional search and browsing will decline
- Structured product data, trusted reviews and real-time inventory
- Who owns the customer relationship when AI controls discovery
- Preparing websites and catalogues for AI shoppers
The Cross-Border Expansion Playbook: How to Enter New Markets and Scale Globally
A realistic route from market selection and localisation to partnerships, payments, fulfilment and regional scale.
Leave with a step-by-step framework for testing a market, choosing an entry model and using Malaysia and the UAE as gateways to ASEAN and the GCC.
What this panel will unpack +
- Knowing when a business is ready for international expansion
- Selecting and validating the right first market
- Localising product, pricing, communication and customer experience
- Choosing between marketplaces, distributors, retail and D2C entry
- Customs, compliance, payments and cross-border fulfilment
- Building local partnerships without losing brand control
- Using Malaysia and the UAE as regional launchpads
The Global Commerce Roundtable: What the Ecosystem Wants From the Next Big Brand
A larger closing roundtable bringing together buyers, investors, marketplaces, payment leaders, technology providers and international expansion partners.
Hear multiple decision-makers compare what makes a brand commercially attractive, scalable, trusted and ready for international growth.
What this panel will unpack +
- What buyers and marketplaces assess before onboarding a brand
- What investors look for beyond headline revenue
- Payments, risk, data and operational readiness
- International expansion readiness and partner selection
- Margins, order volumes, customer demand and defensibility
- Common reasons brands are rejected or delayed
- How founders should approach decision-makers after the summit
- One bold prediction from every roundtable participant
